Shipping Policy

Dear valued customer,

We first want to thank you & appreciate your continued support for The Officer Tatum Store.

We strive to offer high-quality patriotic products made of the best Made in the USA apparel we could find. We do have a few items originated in other countries while sourcing a comparable product Made in the USA at a reasonable price. For the three items made in other countries, they are still Embroidered, printed & shipped from the USA, creating hundreds of American jobs, revenue & taxes.

-Brandon

 

Please read before making purchases! (10/30/2020)

Thank you for supporting the pre-launch of our brand new Officer Tatum Store! We've worked really hard to find American suppliers for high quality apparel and merch! It's definitely cost us much more to achieve this goal, but it was something very important to us when we made the commitment to redesign and relaunch the store! As of today, October 30th, we are officially going live with the new store! All new orders placed between now and November 9th will start shipping on November 10th! You will receive tracking confirmation numbers in your email as soon as your order is fulfilled. We really want to thank you for supporting us in this launch so that we could bring back almost all of our merch and apparel from overseas and actually have it manufactured, embroidered, printed, laser etched, and packaged here in the United States.

Without the YOU - "The Tatum Squad", this could not be possible! We are forever grateful for your unwavering support and look forward to serving you and spreading the conservative message all across this great nation!

 

DELAYED APPAREL:

Please note our employees are putting their health at risk to continue to work to complete & fulfill orders as fast as possible. Due to safety measures put in place by state GOVERNORS - shift sizes have been reduced & shortened resulting in weeks delays of order fulfillment. We have contracted out to multiple other warehouses at this time to increase production/fulfillment time, but orders are still delayed.  **PRINT & EMBROIDERED ITEMS - APPAREL & ACCESSORIES INCLUDING MASK and DRINKWARE ARE CURRENTLY 15-20 BUSINESS DAYS DELAYED on top of regular production windows.** You will get an email notification when your order ships. You can track your orders on USPS.com.

 ORDERS PARTIALLY RECEIVED:

 If you received an incomplete order DO NOT BE ALARMED, the rest of your order will get to you.If you only received part of your order know we have multiple warehouses & are shipping individual items out as soon as they're complete even if the order is incomplete. Accessories, hats & apparel often come from separate warehouses, as do some of the masks. It is typical for orders to be delivered at separate times.

REFUNDS/CANCELLATIONS:

Please note we are unable to cancel or refund any orders that have been ordered after MAY 10th, have begun fulfillment stage or have been shipped. Once an item is en route to you, we cannot cancel or refund because of USPS delays.

Please only reach out to customer service if you've received an incorrect or damaged item as we cannot update on status of orders at this time.

TRACKING:

Any LY tracking numbers given are trackable on the USPS website & more detailed information of delivery ETA is available rather than clicking the original tracking link in the shipment notification email. Your tracking email may have gone to SPAM folder.

PLEASE NOTE: USPS has reported an additional 10-15 business day delay on deliveries in addition to their initial ETA given in some areas. USPS has also stopped updating some tracking numbers until delivery. In many cases, USPS can still track your package. Please continue to check USPS.com for updates. Once an item leaves our warehouse, we have no control over when it is delivered to you. If you believe your parcel has been lost we encourage you to contact USPS. Once an order leaves our warehouse we are not responsible for lost or delayed items, especially during a global pandemic.We apologize for the inconvenience & we feel your frustration.

 

 

Please only reach out to customer service if you've received an incorrect or damaged item as we cannot update on status of orders at this time.

COVID safety measures, lack of flights, reduced shift sizes, increased online orders have all created unusual delays.

We thank you for support during this time & pray for the day COVID is no longer affecting our small business & we appreciate your patience.

Thank you,
The Officer Tatum Store team

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