Refund policy
MY ITEM IS DAMAGED, DEFECTIVE OR INCORRECT
If you've received items that are damaged, defective, or incorrect you are eligible for a replacement at no cost to you, or a full refund.
How to process your damaged, defective or incorrect order
- Taking a photo of the item out of the packaging is required. Please take photos of all sides of the item, as it will be reviewed to determine if, in fact, the item was damaged or defective.
- Send the photo & order number to Support@theofficertatumstore.com. Also, give a complete descriptive summary of what the eligible issue/s are regarding your item/s
- The item will be evaluated. If approved, you WILL NOT need to send the item back. However, you can if you would like to. (See return address section below)
- You can choose to receive a FULL REFUND or have your item replaced at no cost to you.
PLEASE NOTE: After contacting customer support within seven (7) days of delivery, the customer has two (2) weeks from the date of initial contact with support (whether initiating a return, exchange, damaged/missing product inquiry, etc.) to send customer support all necessary information to fulfill the order. If two weeks have transpired from the date of initial contact, the order will be fully refunded and no longer active.
I'M UNHAPPY WITH MY ITEMS & WOULD LIKE A REFUND
If you are unhappy with your items, you may return for a refund (minus shipping fees) WITHIN 7 days of the delivery on unused, unworn, unwashed items.
How to process a Refund:
- Send your request & order number & photos of UNUSED items to Support@theofficertatumstore.com
- Once approved we will send a confirmation email
- Send items to 9220 E Verde Grove View, Scottsdale, AZ 85255 (shipping for returns will be covered by the customer)
- Send the confirmed tracking information to Support@theofficertatumstore.com
- We will process your refund within 3 business days
PLEASE NOTE: After contacting customer support within seven (7) days of delivery, the customer has two (2) weeks from the date of initial contact with support (whether initiating a return, exchange, damaged/missing product inquiry, etc.) to send customer support all necessary information to fulfill the order. If two weeks have transpired from the date of initial contact, the order will be fully refunded and no longer active.
I WOULD LIKE TO EXCHANGE MY ITEMS FOR SOMETHING ELSE
We will only accept exchanges within 7 days of delivery of the items on unused, unworn & unwashed items.
How to process an exchange:
- Send the request including order number & photos of new unused items & to include FULL information of the item you would like in exchange to Support@theofficertatumstore.com
- Once approved we will send a confirmation email
- Send the item to 9220 E Verde Grove View, Scottsdale, AZ 85255
- Send the confirmed tracking information to Support@theofficertatumstore.com
- Once received, we will process your exchange. The customer is responsible for shipping costs to return the original item to us.
- If the new item costs more, we will email you an invoice for the price difference; otherwise no additional payment is needed. The customer pays shipping for the new item only.
- We will send out your new item within 3 business days
PLEASE NOTE: After contacting customer support within seven (7) days of delivery, the customer has two (2) weeks from the date of initial contact with support (whether initiating a return, exchange, damaged/missing product inquiry, etc.) to send customer support all necessary information to fulfill the order. If two weeks have transpired from the date of initial contact, the order will be fully refunded and no longer active.
Late or missing refunds (if applicable)
Returns can take some processing time & vary by bank & credit card company, please check with your financial institution before reaching out as refunds may be pending.
If you’ve done this and you still have not received your refund, please contact Support@theofficertatumstore.com including your information & order #.
Once your order leaves the Officer Tatum Store Warehouse it is the responsibility of the shipping company to deliver your order. Please contact the shipping company with any delivery issues.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Shipping
3-5 Day standard shipping
Return Address
9220 E Verde Grove View, Scottsdale, AZ 85255
