FREQUENTLY ASKED QUESTIONS
ORDERS & CUSTOMER SERVICE
How can I track and view the status of my order?
Please visit our tracking page:
- Simply enter your email and order number provided in the email sent after checkout and view the status of your order
When will my order ship?
Orders typically are fulfilled within 1-2 business days after checkout/ an order confirmation is received. Shipping via Fedex or UPS is standard to 2-day shipping. You'll receive tracking once your order ships.
What if I need to modify my order?
If you would like to modify your order, and it has not been processed, promptly email: support@theofficertatum.com
- Please note: Once your ordered is packaged to shipped, it cannot be modified.
Am I guaranteed to receive the items added to my cart?
Placing items in your cart does not guarantee that the items will remain in stock or on reserve.
Once the item has been purchased at checkout, we will send you a confirmation email to the address you've provided.
If we are unable to complete your order for any reason, we will notify you immediately.
An item I want is sold out, when will it be available again?
We try our best to keep your favorite items in stock!
Should an item be marked as sold out, you can click the notify me link on the product page to be notified once the product is available again.
Apparel Sizing & Size Charts
T-Shirt Sizing / Measurements
Size Guide (in inches):
S: Body Length 28 | Chest Width 18
M: Body Length 29 | Chest Width 20
L: Body Length 30 | Chest Width 22
XL: Body Length 31 | Chest Width 24
2XL: Body Length 32 | Chest Width 26
3XL: Body Length 33 | Chest Width 28
4XL: Body Length 34 | Chest Width 30
5XL: Body Length 35 | Chest Width 32
How to Measure:
Lay your favorite shirt flat. Measure from the highest shoulder point down for length, and across the chest 1” below the armhole for width.
Hoodie Sizing / Measurements
Size Guide (in inches):
S: Body Length 27 | Chest Width 20 | Sleeve Length 33.5
M: Body Length 28 | Chest Width 22 | Sleeve Length 34.5
L: Body Length 29 | Chest Width 24 | Sleeve Length 35.5
XL: Body Length 30 | Chest Width 26 | Sleeve Length 36.5
2XL: Body Length 31 | Chest Width 28 | Sleeve Length 37.5
3XL: Body Length 32 | Chest Width 30 | Sleeve Length 38.5
4XL: Body Length 33 | Chest Width 32 | Sleeve Length 39.5
5XL: Body Length 34 | Chest Width 34 | Sleeve Length 40.5
How to Measure:
- **Body Length**: Measure from the highest shoulder point to the bottom hem.
- **Chest Width**: Measure 1" below the armhole across the chest.
- **Sleeve Length**: Measure from the center back of the neck to the end of the sleeve.
Crewneck Sizing / Measurements
Size Guide (in inches):
S: Body Length 27 | Chest Width 20 | Sleeve Length 33.5
M: Body Length 28 | Chest Width 22 | Sleeve Length 34.5
L: Body Length 29 | Chest Width 24 | Sleeve Length 35.5
XL: Body Length 30 | Chest Width 26 | Sleeve Length 36.5
2XL: Body Length 31 | Chest Width 28 | Sleeve Length 37.5
3XL: Body Length 32 | Chest Width 30 | Sleeve Length 38.5
4XL: Body Length 33 | Chest Width 32 | Sleeve Length 39.5
5XL: Body Length 34 | Chest Width 34 | Sleeve Length 40.5
How to Measure:
- **Body Length**: Measure from the highest shoulder point to the bottom hem.
- **Chest Width**: Measure 1" below the armhole across the chest.
- **Sleeve Length**: Measure from the center back of the neck to the end of the sleeve.
Reach Out!
If your question(s) weren't addressed above, shoot us an email our customer service team would be happy to help!
